Objectivity - for the main part we want you to be objective and report on facts, not opinions. We will in some cases ask for your personal viewpoint on what your feelings were as a ‘real’ customer. When this is the case it will be clearly stated in the questionnaire.
Be observant - know what you should be aware of and look for it.
Reliability - do what you have agreed to do - unreliable Mystery Shoppers jeopardize projects.
Self-motivation - You are working from your home base and only you can make your visits.
The identity of Mystery Shoppers is always a mystery to individual client branches, it is almost never revealed. The only occasion where it may happen is if you are asked to reward good service with an on the spot voucher. Some inquiries may ask you to give your real details, but the branch you are dealing with will still not know that these are the details of a Mystery Shopper. We profile our Mystery Shoppers in line with our client requirements, which will sometimes mean we have to send families instead of single people, younger people rather than older, males rather than females etc. To this end it is important that we maintain a broad base of Mystery Shoppers.
Our team of dedicated specialists has experience across both consumer and business-to-business market sectors. We also have the resources of GfK at our disposal. This provides our clients with a uniquely powerful resource for improving their service delivery and increasing customer satisfaction.
We undertake the full range of mystery shopping and performance measurement research - in the US, throughout North America, and Worldwide.
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